Privacy Policy

Effective Date: May 12, 2026

At Pal Gems & Jewels, we greatly value the trust you place in us when sharing your personal information. We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our WooCommerce website, make a purchase, or interact with our services.

1. Information We Collect

To provide you with a seamless shopping experience, we collect information at various stages of your journey on our website.

A. Information You Provide to Us:

Account & Profile Data: Name, email address, password, and phone number when you create an account.
Transaction & Billing Data: Shipping address, billing address, and contact details when you place an order.
Customer Support: Any information you provide when communicating with our team via email, contact forms, or WhatsApp.

B. Information Collected Automatically:

Order Tracking & Cookies: While you visit our site, we track products you’ve viewed (to show you recently viewed items) and location, IP address, and browser type (for tax and shipping estimations).
Cart Storage: We use cookies to keep track of cart contents while you are browsing our site.

C. Payment Information:

We do not store your credit/debit card details on our servers. All payments are securely processed through trusted, encrypted third-party payment gateways (e.g., Razorpay, PayU, or Cashfree).

2. How We Use Your Information

We use the information we collect to fulfill your orders and improve your shopping experience, specifically to:

Process your orders, arrange shipping, and provide you with invoices and order confirmations.
Screen orders for potential risk or fraud.
Respond to your requests, queries, or complaints.
Send you marketing communications, updates, and special offers regarding Pal Gems & Jewels (only if you have opted in).
Comply with any legal or regulatory obligations.

3. Who on Our Team Has Access?

Members of our team have access to the information you provide us to help fulfill orders and support you. For example, both Administrators and Shop Managers can access:

Order information: What was purchased, when it was purchased, and where it should be sent.
Customer information: Your name, email address, and billing/shipping information.

4. Information We Share with Third Parties

We share your personal information with trusted third parties who help us run our store and deliver your jewelry safely:

Shipping & Logistics Partners: We share your name, delivery address, and phone number with our courier partners (e.g., Blue Dart, Delhivery) to deliver your orders.
Analytics: We use analytics tools (like Google Analytics) to help us understand how our customers use the site.
Legal Compliance: We may share your information to comply with applicable laws and regulations, or to respond to a lawful request for information we receive.

5. Security of Your Data

We implement strict administrative, technical, and physical security measures to protect your personal information. Our website uses Secure Socket Layer (SSL) encryption to ensure that your data is transmitted safely. However, please remember that no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to access, correct, amend, or delete the personal information we hold about you. If you would like to exercise this right, please contact us using the information below.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Business Name: Pal Gems & Jewels
Address: 210, 2nd Floor, A Shridhar, Near Jhansi Rani Statue, Shivranjani, Ambawadi, Ahmedabad, Gujarat 380015, India
Phone Number: +91 812 830 4969