Refund, Return & Replacement Policy

Effective Date: May 21, 2026

At Pal Gems & Jewels, we take immense pride in crafting and curating exquisite, one-of-a-kind jewelry pieces. Because most of our items are unique, single-inventory products, we have established specific guidelines for returns and replacements to ensure fairness and transparency.

Please read our policy carefully before making a purchase.

1. Scope of Policy

We only accept returns or requests for replacements under the following two conditions:

  1. Damaged on Arrival: The product arrived damaged during transit.
  2. Size Adjustment/Replacement: The item does not fit, and you need a different size.

2. The 10-Day Window

You have 10 days from the date of delivery to initiate a return or replacement request. Any requests made after 10 days from delivery will unfortunately not be eligible for a return, replacement, or store credit.

3. Important Conditions for Unique/Single Items

📌 Please Note: Because we specialize in exclusive jewelry, we have only a single piece available for each product.

  • If you request a replacement for a different size, you may not get the exact same product design in that new size.
  • If your exact item is not available in your required size, you will be offered the choice of an alternative product of equal value or a store credit/refund as per the case assessment.

4. Exclusion Criteria (Non-Returnable Items)

We maintain strict quality control. We will not accept returns or replacements under the following conditions:

  • Customer-Induced Damage: Any item that shows signs of wear, damage, alteration, or tampering caused by the customer after delivery.
  • Used Items: Any jewelry that has been visibly worn, used, or is missing its original tags, certificates, and packaging.

5. How to Initiate a Return or Replacement

To report a damaged item or request a size replacement, please follow these steps within 10 days of delivery:

  1. Contact Us: Reach out to our customer support via phone or email (details below).
  2. Provide Proof:
    • For damaged products, you must provide clear photos or an unboxing video showing the damage upon arrival.
    • For size replacements, specify the current size and the size/alternative item you require.
  3. Approval & Pickup: Once our team reviews and approves your request, we will guide you through the return shipping or pickup process.

6. Contact Information

For any questions regarding your order, sizing, or to initiate a return, please get in touch with us at:

  • Business Name: Pal Gems & Jewels
  • Address: 210, 2nd Floor, A Shridhar, Near Jhansi Rani Statue, Shivranjani, Ambawadi, Ahmedabad, Gujarat 380015, India
  • Phone Number: +91 812 830 4969